Refund policy
Refund Policy
We want you to be satisfied with your purchase. Please read our policy carefully before ordering.
All Sales Are Final We do not accept returns or exchanges. All sales are final. Please review your order carefully before completing your purchase.
Refund Eligibility We offer refunds in the following situations only:
- Your item arrives damaged or defective
- You received the wrong item
- Your package is confirmed lost by the carrier
To request a refund, contact us at mimchandler08@gmail.com within 7 days of delivery with your order number and a photo of the issue. Refund requests submitted after 7 days will not be accepted.
Refund Process Approved refunds are processed within 5–10 business days to your original payment method. You will receive an email confirmation once your refund has been issued.
Lost Packages If your tracking shows delivered but you haven't received your order, contact us within 7 days. We will investigate with our shipping partner and issue a refund if the package is confirmed lost.
Non-Refundable Situations Refunds will not be issued for:
- Buyer's remorse or change of mind
- Incorrect address provided at checkout
- Delays caused by customs or carrier conditions